How can we help?

While you balance, the app reads your phone's motion sensors (or your watch's, in watch mode) and measures how much you sway. Less sway means a steadier stance. The readings are processed on your device; only a summary score is saved to your account.

Hold it flat against your chest with both hands, or follow the position shown on the practice screen. Keep it in the same position each time so your scores are comparable. In watch mode you can keep the phone on the counter.

Make sure you're standing still before the countdown ends, keep the phone in the same position for the whole round, and avoid leaning on the counter. Scores compare you with your own starting point, not with other people, so a single unusual round won't change your level.

You move to the next exercise once you're steady at the current one over several sessions. If a level feels too hard, you can go back a step at any time.

No. Tap "Bad day" on the Today screen for a shorter, easier session. It still counts toward your streak.

Yes. Add them under "Therapist's plan". You can export a progress report as a PDF and share it with your therapist from your phone. We never send the report anywhere unless you share it.

Turn on "Calm motion" in Settings, or turn on Reduce Motion on your device. The app then uses gentle fades and keeps the character still apart from small reactions.

Check that notifications are on for Balance Quest in your phone's settings, and that your practice days and time are set in the app. On Android, battery saver or "Do not disturb" can delay reminders.

Apple Watch paired with an iPhone, and Wear OS watches (such as Samsung Galaxy Watch 4 and newer and Google Pixel Watch) paired with an Android phone. Garmin, Huawei, Amazfit and Xiaomi bands aren't supported yet.

Open Balance Quest on your phone first, keep both devices close with Bluetooth on, and make sure both apps are up to date. If it still doesn't connect, restart the watch and the phone. Your subscription is checked on the phone, so for now the watch needs it nearby to start a session.

Subscriptions are managed by Apple or Google, so you cancel them there. Deleting the app does not cancel it.

• iPhone or iPad: open Settings, tap your name, then Subscriptions, then Balance Quest, then Cancel Subscription. Or visit apps.apple.com/account/subscriptions.
• Android: open the Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions, then Balance Quest, then Cancel. Or visit play.google.com/store/account/subscriptions.

Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. You keep access until the end of the period you paid for.

Refunds are handled by the store you paid through:

• Apple: reportaproblem.apple.com
• Google Play: request a refund on Google Play

If you have trouble, email us and we'll help where we can.

Make sure you're signed in to the same Apple or Google account you paid with, then tap "Restore purchases" on the paywall or in Settings. If that doesn't work, email us with the order number from your receipt.

On iPhone, the subscription can be shared through Apple Family Sharing if it's turned on for your family. Google Play doesn't let apps share subscriptions with family members, so on Android each person needs their own subscription.

You can always do a basic daily practice for free: the starting balance test, one daily session with sway measurement, bad-day sessions, your streak and reminders. A subscription unlocks the full exercise ladder, your therapist's plan and progress reports, the support circle, watch mode and your full progress history.

Sign in with the same Apple or Google account on your new phone. Your progress syncs automatically.

In the app, go to Settings, then Account, then Download my data.

Go to Support circle in the app. You can choose what you share, remove a member, or leave a circle at any time.